We absolutely love this app! My brother-in-law is 15 and has a CGM. Me, his mom and dad, grandma, and girlfriend all have the app. It is such a comfort to know when he is high or low. One thing I wish they could do is maybe add a chat in or something. Early this morning the app was only registering LOW. I woke up to my phone going off that it was an urgent low.
After a few minutes my husband and I drove to there house in a panic that no one knew he was that low. Thankfully they only live a few miles away. Long story short, they were all asleep but had given him a juice an hour earlier. If there was some kind of chat or a way to leave a notification I think that would be great.
That way the rest of us will know that they got him, or gave him a juice at a certain time. It would give us some peace of mind if nothing else. And be a lot easier than just texting each of us.
I love the app though! So, you can follow your dependent loved one, in this case- a special needs child and monitor readings of their glucose.
However: Early this morning, I get an alert if his low reading. We call him on the phone and tell him to eat a sugar pill right away. This has happened several times since installing this monitor on our child and using the new programs and apps to watch and monitor his glucose levels.
This is a very scary situation. This has been failing us too many times. Internet connection is good. Wi-Fi connection is good. At both ends of the spectrum. Therefore, I cannot see a reason for the failure in this product at this point. A Home screen icon shows you if your Alerts will sound or not. Watches require compatible smart device to use app.
In order to protect your privacy and personal information, and promptly resolve any technical or customer services issues you are having with any Dexcom product, please contact or www. Dexcom is required to follow up with customers regarding product-related complaints.
Dexcom is a registered trademark in the US. We'd like to follow up with you. Downloaded the app after getting an Apple Watch - love it.
I am using the watch complication with the older Apple Watxh face Modular , but like everyone else here would love to see an update supporting some of the newer Apple Watch faces e. Infograph Modular. Tapping it opens the Dexcom app and fixes the issue. Keep the Dexcom Apple Watch app running in the dock, and keep the Dexcom app on the phone running in the background to minimize this from happening.
But the most impressive for me was Dexcom support. I contacted the email address Dexcom keeps posting in replies to other reviews, and got a personal call back on my phone from a knowledgeable tech support rep. I thought my Dexcom app was ignoring my high alert repeat settings - but turns out dismissing high alerts on the watch is not the same as dismissing them in the Dexcom iPhone app.
I now dismiss alerts in the Dexcom phone app and my alert repeat settings are honored. Again - was an Apple issue, not a Dexcom app issue. Thanks Dexcom for innovating! While the app can always be improved - you all push the boundaries more than other CGMS providers when it comes to innovating within the constraints of the FDA approval process. Thank you, xmasmoneky. Now, my provider has switched over to the Dexcom Zone tile, which Dexcom points out is untested. Do you think your users have the memory of a goldfish?
It makes me not want to check as often as I should, to have to clear that same popup. Stop it. The following data may be collected and linked to your identity:. Privacy practices may vary, for example, based on the features you use or your age. Learn More. With Family Sharing set up, up to six family members can use this app. App Store Preview. Description Program participation is by invitation only. Jul 29, Version 1. Bug fixes and performance enhancements.
Ratings and Reviews. App Privacy. Information Seller DexCom, Inc. Size Category Medical. Compatibility iPhone Requires iOS
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